Setting work boundaries: You can create a strong personal foundation at work.

A personal or work boundary is a limit you set that says, “This is what’s okay, and this is what is not okay.” A boundary is something that you personally honor and respect. It has to start on the inside. If you don’t defend your own boundaries and people find out that you don’t, it…

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Give people the benefit of the doubt

A huge tip to living a happy life is to give people the benefit of the doubt. It’s important to remember that people are always doing the best they can, including you. We are all doing the best we can given whatever tools and resources we have, and the circumstances that we are experiencing. Unfortunately,…

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Do you have real conflict facts or is it just your story?

We often don’t separate our Conflict facts from the stories we tell ourselves. There are two types of stories you can tell yourself. One story enables you to justify to yourself why you have behaved poorly. The second type of story is the one you tell yourself about others. Instead of really looking at the…

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FREE “8 Step Conflict Worksheets”- Resolve your conflict today!

One of the tools that I have found that works well in conflict resolution are the “8 Step Conflict Worksheets”.  It is important to go through one step at a time without skipping a step. Each step is built onto the next step. As you and your boss (or co-worker) work on each together and fill out one of…

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Did you know that people have different ways to apologize?

Gary Chapman – Five Ways to Apologize Apologizing is not easy! Even if you are not the type of person to say “I’m sorry, there are other ways to apologize.  Gary Chapman, author of “The five languages of apology” provides expert advise on arguing, apologizing and forgiving. What most people want to know when you apologize is…

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Verbal Judo blog – 7 things never to say to anyone

Dr. George Thompson, founder of the Verbal Judo Institute says “The secret of good discipline is use language disinterestedly. You can’t discipline someone using anger. The moment you do you lose power and you hurt permanently”. I found this great PDF with George Thompson’s 7 things that you should never say to anyone! Click on…

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Empathtic Listening- the key to conflict resolution

More often than not, human beings forget about this very important tool called empathetic listening and prefer to “win” at the cost of their relationship. How often do you practice empathetic listening? The urge to win the argument is very familiar to many couples but is not an effective conflict strategy.  Tell me if this…

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Dealing with Challenging Behaviors and People by using 4 magical phrases!

Dealing with challenging behaviors & people is not an easy task. When someone says something unkind to us, we often respond back in a not so nice manner. We wish we wouldn’t go down to their level, but sometimes we do. You probably think it takes days of communication skills training to become skilled at…

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